Careers | PayStream

We have several excellent opportunities within our Customer Care team for Customer Care Advisors. This is an inbound call team who are there to provide outstanding customer service to new and existing clients. This role is fast paced and you will be required to take mainly inbound calls and work towards resolutions via email.

The role is Monday-Friday, 09:00-18:00 and the salary is £30,000 per annum.

Hybrid working (2 days working from home) is offered following probation.

Main responsibilities:

• Resolving new and existing customer issues quickly and efficiently

• Supporting new customers through the learning curve of either setting up their own business or being employed through an umbrella company

• Nurturing PayStream’s existing customer relationships by providing an inspirational level of customer service

• To ensure compliance processes are followed at all times

• Taking inbound call quires and supporting the team managing an email inbox

Minimum requirements:

• Experience in a telephony role

• Experience of working in a customer service-based role

• Positive can do attitude

• Punctuality and reliability

• Ability and commitment to deliver high levels of customer service

• Resilience and the ability to cope with difficult conversations

• Ability to communicate information in a clear and articulate manner to clients, contractors and colleagues, both orally and in writing

• Ability to develop rapport with customers through written and verbal communication

• Ability to manage own time to deal with multiple tasks effectively

• Ability to take responsibility of tasks and use initiative

• Efficient organisation skills, with attention to detail and accuracy

• Ability to remain calm and professional in a pressurised customer service environment

• Desire to develop a good working knowledge of PayStream products and industry legislation

• Ability to work effectively in a team

• Basic I.T. skills with the ability to learn and operate relevant computer systems

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!

• 24 days annual leave (plus bank holidays) which increase with length of service

• Your birthday off

• Cycle to Work scheme

• Casual dress everyday

• Enhanced maternity/paternity benefits

• Professional qualification financial support

• Up to 6 days paid study leave for professional qualifications

• Long service awards

• Training and personal development

• Personal accident cover

• Free fresh fruit and refreshments

• Free flu vaccinations

• PLUS, our fantastic Christmas party!

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk.

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently,
commercially, and in line with our commitment to service excellence.

Main responsibilities:

• Lead the delivery of implementations, support services, and professional services, ensuring
  services are delivered efficiently, on time, and to a high standard.

• Manage customer escalations and ensure timely and effective resolution of service issues.

• Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.

• Drive continuous improvement across service delivery processes, systems, and tools.

• Work closely with Product, Technology, and Account Management teams to ensure services
  align with business objectives and customer needs.

• Participate in client reviews, providing insight into service performance and opportunities for
  improvement.

• Establish and maintain effective incident management processes and communication plans.

• Lead and develop the professional services function, including candidate screening,
  outsourced processing, and disclosure services.

• Act as the subject matter expert on DBS processes and the DBS Code of Practice.

• Support the growth and development of new verification and screening services.

• Manage supplier relationships, governance reviews, audits, and performance monitoring.

• Coordinate and support client audit requests and compliance activities.

• Implement and manage customer feedback initiatives, including NPS measurement and service bench marking.

• Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

Minimum requirements:

• Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)

• Exposure to DBS/criminal checks

• 5+ years working in onboarding/screening across a variety of regulated industries

• Customer service, professional service or operations experience at a senior level

• Experience within service delivery, onboarding, compliance, screening, professional services, or operational management

• Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous

• Proven ability to manage multiple priorities while maintaining high standards of customer service

• Strong commercial awareness with the ability to balance service quality and operational efficiency

• Analytical and process-driven, with a focus on continuous improvement

• Confident managing escalations and resolving complex service issues

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our
people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!

• 24 days annual leave (plus bank holidays) which increase with length of service

• Your birthday off

• Amazing monthly company social events and rewards (just look at our website and Facebook page!)

• Cycle to Work scheme

• Casual dress everyday

• Enhanced maternity/paternity benefits

• Professional qualification financial support

• Up to 6 days paid study leave for professional qualifications

• Long service awards

• Training and personal development

• Personal accident cover

• Free fresh fruit and refreshments

• Free flu vaccinations

• PLUS, our fantastic Christmas party!

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk.

Working within a small, caring and collaborative HR Team, the Senior HR Administrator is responsible for delivering a proactive, efficient and high-quality HR administration service across all areas of the business. In addition, the role holds joint responsibility with the rest of the HR team in delivering an excellent employee experience. 

The role is Monday-Friday, 09:00-17:30 and the salary is £30,000 per annum.

Main responsibilities:

• Acting as the main point of contact for HR administration queries, ensuring confidentiality, integrity, professionalism and compliance with company policies and employment legislation at all times

• Managing the onboarding process for new starters

• Preparing offer letters, contracts of employment and other employment documentation

• Coordinating and delivering HR and company inductions for new employees

• Managing the leaver process

• Monitoring and responding to the HR inbox, escalating queries where appropriate

• Delivering HR systems training to new managers and team leaders, including guidance on HR processes and best practice

• Supporting managers with HR administration processes including sickness recording, return to work interviews and probation management

• Supporting the HR Manager and HR Director with HR projects and continuous improvement initiatives

Minimum requirements:

• Minimum grade C in Maths and English GCSE (or equivalent)

• Basic IT skills with the ability to learn and operate relevant computer systems

• Experience of working in a small agile team

• Strong HR Administration experience

• Excellent communication skills

• Organised and detail-oriented

• Adaptable

• Able to manage multiple priorities

• Proactive and able to use initiative

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!

• 24 days annual leave (plus bank holidays) which increase with length of service

• Your birthday off

• Cycle to Work scheme

• Casual dress everyday

• Enhanced maternity/paternity benefits

• Professional qualification financial support

• Up to 6 days paid study leave for professional qualifications

• Long service awards

• Training and personal development

• Personal accident cover

• Free fresh fruit and refreshments

• Free flu vaccinations

• PLUS, our fantastic Christmas party!

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk.

Our Legal Department oversees all areas of our business ensuring we operate in compliance with the law, including employment and tax law. This covers our contractors in both Umbrella, PSC and other services, and in the relationships, we have with our agencies.

The role is Monday-Friday, 09:00-17:30 and the salary is £27,500 per annum.

Main responsibilities:

• Building knowledge and understanding of key legislation affecting the business in order to
  provide assistance where required for internal and external queries and to help to respond to
  contractor and agency / client issues that may arise

• Assist the team as required with Legal Support inbox and to build up knowledge of our dayto-day processes

• Use legal and technical knowledge to identify gaps where we are not currently meeting requirements or where further internal training may be needed

Minimum requirements:

• Legal or law qualification highly desirable

• Minimum grade C in Maths and English GCSE (or equivalent)

• Working knowledge of Word and Excel

• Experience working within a recruitment agency setting, Umbrella provider or working within a legal or compliance setting would be desirable; alternatively, an experience para-legal with experience in employment, contract or tax law

• An analytical person with strong attention to detail and accuracy

• Ability to work effectively in a team

• A quick learner who is able to understand and disseminate complex information quickly

Why work at PayStream?

We are a growing organisation with an excellent working culture. We pride ourselves on our people. In return for your hard work we offer the following company benefits:

• Great Place To Work Certified!

• 24 days annual leave (plus bank holidays) which increase with length of service

• Your birthday off

• Cycle to Work scheme

• Casual dress everyday

• Enhanced maternity/paternity benefits

• Professional qualification financial support

• Up to 6 days paid study leave for professional qualifications

• Long service awards

• Training and personal development

• Personal accident cover

• Free fresh fruit and refreshments

• Free flu vaccinations

• PLUS, our fantastic Christmas party!

…and a fantastic working environment! If you match the profile and would like to be part of the team please apply now by sending in your CV to careers@paystream.co.uk.