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What does it mean for our contractors?
The Customer Service Excellence (CSE) Award is a Government recognised accreditation which meticulously assesses businesses in many areas which customers have highlighted to be of importance to them. These areas comprise of staff attitude, information, delivery, timeliness and professionalism alongside acknowledging any areas where continuous development has been made within customer service.
Obtaining the CSE Award proves that providers such as PayStream continually place a focus on developing customer insight, understanding the users experience and safeguarding that there is always a strong level of service satisfaction.
In September 2024, PayStream were fully audited, evidencing each one of the qualifying criteria. Furthermore, we have taken our compliance plus awards to the next level by achieving 21 in total, which is the most we have ever been awarded on a full audit. Here are just some of the stand out points from our assessor’s latest feedback report.
John Spitz, the Customer Service Excellence Assessor said:
"The staff appeared passionate in meeting and exceeding customer expectations and clearly understand what was meant by customer service excellence. All staff appeared keen to deliver an excellent service to ensure PayStream was both ‘leading the way’ and exemplar for other similar organisations."
Once again I am extremely proud of the team here at PayStream. To be credited with the 21 compliance plus points during a full audit, the highest that PayStream has ever received, is incredible. Being CSE certified truly reflects the importance that everyone here at PayStream places on delivering truly outstanding customer service.
Andrew Cleal, Chief Executive Officer
PayStream would always advise any end client, agency or contractor to check the company’s accreditations before engaging with their accountancy or payroll services.
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