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Customer Service Excellence (CSE) Award

What does it mean for our contractors?

The Customer Service Excellence (CSE) Award is a Government recognised accreditation which meticulously assesses businesses in many areas which customers have highlighted to be of importance to them. These areas comprise of staff attitude, information, delivery, timeliness and professionalism alongside acknowledging any areas where continuous development has been made within customer service.

Obtaining the CSE Award proves that providers such as PayStream continually place a focus on developing customer insight, understanding the users experience and safeguarding that there is always a strong level of service satisfaction.

In September 2024, PayStream were fully audited, evidencing each one of the qualifying criteria. Furthermore, we have taken our compliance plus awards to the next level by achieving 21 in total, which is the most we have ever been awarded on a full audit. Here are just some of the stand out points from our assessor’s latest feedback report.

  • Timeliness and quality of service – The assessor was particularly impressed with our ability to achieve KPI’s ‘well above industry standards’ and noted that providing quality service and timelines are ‘clearly part of PayStream’s makeup’. It was also demonstrated that our quality and performance is monitored and continually improved in real time, which has historically helped against yearly standards.
  • Customer insight – The ability to understand our customers was highlighted as something that makes us stand out from the industry, we were distinguished for ‘going above and beyond’ to fully understand the customer requirements. This was shown by providing services through targeted offers for different types of customers and investing a lot of resources into research for this enhanced service.
  • Stand out culture – It was clear to CSE from discussions with PayStream staff members that there was a strong culture of ‘Every Customer Counts’ leading to exceptional customer service. The Core Values were developed to shape the culture and define the character of the company. They are Excellence; Integrity, Agility and Empowerment. With a commitment to provide customers with an experience that exceeds their expectations; get it right first time, every time, ensure processes and systems are robust and expect high standards of behaviour and professionalism from each other.

John Spitz, the Customer Service Excellence Assessor said:

"The staff appeared passionate in meeting and exceeding customer expectations and clearly understand what was meant by customer service excellence. All staff appeared keen to deliver an excellent service to ensure PayStream was both ‘leading the way’ and exemplar for other similar organisations."

Once again I am extremely proud of the team here at PayStream. To be credited with the 21 compliance plus points during a full audit, the highest that PayStream has ever received, is incredible. Being CSE certified truly reflects the importance that everyone here at PayStream places on delivering truly outstanding customer service.

Andrew Cleal, Chief Executive Officer

PayStream would always advise any end client, agency or contractor to check the company’s accreditations before engaging with their accountancy or payroll services.

View our accreditations
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